Tapescript CD 2-13

CD 2 Track 13

Customer: Good morning. I’d like to make a complaint. I bought these shoes here a week ago and the heels come off. I’d like to return them, please.

Shop assistant: Let me see. Er yes. They don’t look too good. Have you got a receipt for them?

Customer: I do. Here it is.

Shop assistant: Would you like to exchange them for another pair? Just like this one, or perhaps this beautiful new style?

Customer: No, thank you, I’d just like to have my money back, please.

Shop assistant: I’m afraid we don’t give refunds.

Customer: Excuse me?! I’d like to talk to the manager, please.

Keys:

1. Complaint
2. Return
3. Receipt
4. Exchange
5. Back
6. Refunds
7. Manager

EXAM   ACTIVATOR

Classroom and self – study exam  preparation

Bob Hustings/ Marta Umniska/

Dominika Chandler/Kristof Hegedus

Longman

KEYS:

B

1c, 2b, 3a,4d, 5f, 6e